Refund policy

Returns are accepted on unused items in their original packaging within 30 days of delivery. Contact info@modernvanta.shop before sending anything back so the return can be logged and the correct address supplied.

Electronics are inspected on arrival. Items that show signs of use, missing accessories or damage caused after delivery cannot be resold and are not refundable. Sealed accessories and chargers may be returned unopened within the same 30-day window.

Where an item arrives damaged, faulty or is not the item ordered, report it within 48 hours of delivery with photographs of the parcel and the product. William Allen covers the return shipping in that case and sends a replacement or refunds in full, at the customer's choice.

Where a return is a change of mind, the customer covers the return shipping and the original shipping charge is not refunded. Refunds are issued to the original payment method within 5-7 business days of the returned item being received and checked.

If a parcel has not arrived, contact info@modernvanta.shop within 7 days of the estimated delivery date so the carrier can be traced while the tracking record is still open. Replacements and refunds for parcels confirmed lost are issued after the carrier closes the trace.

Questions about a return, an exchange or a refund go to info@modernvanta.shop or +64 3 372 6331, and are answered within 48 hours.